pkoka Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1 Introduction

pkoka ("we", "us", "our") operates the online betting and casino platform accessible at pkoka.io, which is built specifically for the Bangladesh market and delivered entirely in English. We take the privacy and security of our players' personal data seriously and are committed to processing it lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected through the pkoka website, any associated mobile-optimised interfaces, and all interactions you have with our customer support team. It should be read alongside our Terms & Conditions, which govern your use of the platform as a whole.

By registering an Account on pkoka or by continuing to use the platform after this policy has been communicated to you, you acknowledge that you have read and understood how pkoka collects and processes your personal data as described in this document.

2 Personal Data We Collect

pkoka collects the minimum personal data necessary to operate a secure, verified, and legally compliant betting and casino platform. The categories of personal data we collect are set out below:

2.1 Identity Data

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify that you meet the 21+ age requirement)
• National ID card number, passport number, or other government-issued identifier
• Photograph or scanned copy of identity documents submitted during KYC verification

2.2 Contact Data

• Email address registered to your pkoka Account
• Mobile phone number (including the number registered to your bKash, Nagad, or Rocket wallet)
• Residential address in Bangladesh (city, district, division)

2.3 Financial Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) — stored in masked form
• Bank account details where bank transfer is used as a deposit or withdrawal method
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• Account balance history and wagering activity records

2.4 Technical & Usage Data

• IP address and approximate geographic location at time of login and transaction
• Device type, operating system, and browser version
• Session duration, pages visited, and features used within the platform
• Login timestamps and frequency of platform access
• Betting history: sport, market, selection, stake, odds, and outcome for each wager placed
• Casino game history: game title, provider, round ID, bet amount, and result

2.5 Communications Data

• Records of all support communications between you and the pkoka team, including email and live chat transcripts
• Responsible gaming tool requests and self-exclusion records
• Marketing preference settings and opt-in or opt-out records

3 How We Collect Your Data

pkoka collects personal data through the following channels:

3.1 Direct Collection

Data you provide directly when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with any form or tool on the platform.

3.2 Automated Collection

Data collected automatically as you navigate and use the pkoka platform, including via cookies, server logs, and session tracking technologies. Please see Section 7 for full details of our cookie practices.

3.3 Third-Party Sources

In certain circumstances, pkoka may receive data about you from trusted third-party sources, including:

• Identity verification partners: Third-party KYC providers who assist in verifying the authenticity of identity documents submitted during registration.
• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners who confirm the status of deposit and withdrawal transactions.
• Fraud prevention services: Third-party fraud and anti-money-laundering screening tools that help pkoka detect and prevent financial crime.
• Game providers: Studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and others who supply game round data and RTP audit records to pkoka for dispute resolution and compliance purposes.

4 Legal Basis for Processing

pkoka processes your personal data on the following legal bases:

5 How We Use Your Personal Data

pkoka uses the personal data it collects for the following specific purposes:

• Account administration: Creating and maintaining your pkoka Account, processing login sessions, and managing Account settings.
• Age and identity verification: Confirming that you meet the 21+ age requirement and that your Account details are genuine before processing withdrawals or granting access to higher deposit tiers.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and bank channels, and processing withdrawal requests to your verified payment methods.
• Responsible gaming: Monitoring account activity for patterns that may indicate problem gambling, administering deposit limits and self-exclusion requests, and proactively contacting players who have activated responsible gaming tools.
• Fraud and crime prevention: Detecting and preventing unauthorised Account access, bonus abuse, multi-accounting, money laundering, and other forms of financial crime.
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance via the [email protected] channel.
• Marketing communications: Where you have opted in, sending you information about pkoka promotions, seasonal offers (such as Eid or Pohela Boishakh specials), and new product launches. You may withdraw marketing consent at any time by contacting [email protected].
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience for all pkoka players in Bangladesh.
• Legal compliance: Retaining records as required by applicable laws and responding to lawful requests from competent authorities.

6 Sharing Your Personal Data

pkoka does not sell your personal data. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers

pkoka engages trusted third-party service providers who process personal data on our behalf and under our instructions. These include KYC verification providers, payment processors (bKash, Nagad, Rocket, Visa, Mastercard, and banking partners), cloud hosting providers, fraud screening services, and customer support tooling providers. All service providers are contractually bound to process your data only as directed by pkoka and to maintain appropriate security standards.

6.2 Game Providers

When you play casino games or access live dealer tables on pkoka, the relevant game provider (such as Evolution Gaming, Pragmatic Play, Ezugi, or NetEnt) receives a player session token and game round data necessary to deliver the game. Game providers do not receive your full identity or financial data — they receive only the minimum technical identifiers required to run the game session.

6.3 Legal and Regulatory Authorities

pkoka may disclose personal data to competent law enforcement, regulatory, or judicial authorities where required by applicable law, a valid court order, or a lawful regulatory request. pkoka will notify affected players of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of pkoka's assets, personal data held by pkoka may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. Players will be notified of any such transfer in advance where practicable.

7 Cookies & Tracking Technologies

pkoka uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use our services. The categories of cookies we use are as follows:

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your authenticated login session, store your language and currency preferences, and enable secure payment processing flows. You cannot opt out of strictly necessary cookies while continuing to use the platform.

7.2 Analytics Cookies

pkoka uses analytics tools to collect aggregated, anonymised data about how players navigate the platform — including which pages are visited most frequently, average session durations, and device types. This data helps us improve the platform for all Bangladesh players. Analytics cookies are used only in aggregate and do not identify individual players.

7.3 Functional Cookies

Functional cookies remember your display preferences, recently viewed game categories, and responsible gaming settings so that you do not need to re-enter them on each visit.

7.4 Managing Cookies

You can control and delete cookies via your browser settings. Disabling cookies other than strictly necessary ones will not prevent you from using pkoka, though some convenience features may not function as expected. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

8 Data Retention

pkoka retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

When data reaches the end of its retention period, pkoka securely deletes or anonymises it in a manner that prevents reconstruction of individual player identities.

9 Data Security

pkoka implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption: All data transmitted between your device and the pkoka platform is protected by industry-standard SSL/TLS encryption, ensuring that login credentials, payment data, and personal information cannot be intercepted in transit.
• Data encryption at rest: Sensitive data fields — including identity document references, mobile wallet numbers, and financial identifiers — are encrypted within our database systems.
• Access controls: Access to personal data within pkoka's systems is restricted on a strict need-to-know basis. Staff access is logged, audited, and subject to regular review.
• Intrusion detection: pkoka operates automated systems to detect and respond to suspicious access attempts, unusual transaction patterns, and potential data breach events.
• Secure data centres: pkoka's platform infrastructure is hosted in certified data centres that maintain physical and environmental security controls.

While pkoka employs robust security measures, no internet-based platform can guarantee absolute security. Players are advised to use strong, unique passwords for their pkoka Accounts and to contact [email protected] immediately if they suspect any unauthorised access to their Account.

10 Your Data Rights

As a pkoka player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with "Data Rights Request" in the subject line. pkoka will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of all personal data pkoka holds about you, including your Account information, transaction history, and betting records.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity data, corrections must be supported by updated documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain categories of data (see Section 8).
• Right to Restrict Processing: You may request that pkoka temporarily suspend processing of your data while a rectification or objection request is being evaluated.
• Right to Data Portability: You may request that pkoka provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to pkoka processing your data for marketing purposes at any time. Marketing opt-out requests are processed within 5 business days.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children's Privacy

pkoka is strictly an adult platform. The minimum age to register and use pkoka is 21 years. pkoka does not knowingly collect personal data from any individual under the age of 21. If we discover that we have inadvertently collected data from a person under 21, we will immediately suspend the associated Account, delete the collected data, and void any activity generated by that Account.

Parents and guardians are responsible for ensuring that minors do not access pkoka via shared devices. If you believe a minor has registered on pkoka, please report it immediately to [email protected] so that we can take swift action.

12 Third-Party Links

The pkoka platform does not contain links to external third-party websites as part of its standard navigation. However, certain game providers may display their own terms or support pages within an embedded game interface. pkoka is not responsible for the privacy practices of third-party game studios or payment processors operating their own separate platforms. We encourage you to review the privacy policies of any third-party service you interact with independently of pkoka.

13 Changes to This Privacy Policy

pkoka reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify you by posting a prominent notice on the pkoka platform and, where you have provided a registered email address, by sending a notification to that address at least 7 days before the changes take effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the pkoka platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you must cease using the platform and contact [email protected] to close your Account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how pkoka handles your personal data, please contact us using the details below. All privacy-related correspondence must be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [Your Username]"
• Subject line for general privacy queries: "Privacy Query — [Your Username]"
• Response time: Within 30 days for formal data rights requests; within 5 business days for general privacy queries
• Support hours: 24 hours a day, 7 days a week