pkoka Terms & Conditions — Rules Governing Your Use of the Platform

1 Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context clearly requires otherwise:

• "pkoka", "we", "us", "our" refers to the pkoka platform and the entity operating it, accessible at pkoka.io.
• "You", "Player", "User" refers to any individual who accesses, registers on, or uses any part of the pkoka platform.
• "Account" means the personal account created by a Player following successful registration on pkoka.
• "Platform" means the pkoka website, its subdomains, any associated mobile-optimised interfaces, and all products and services accessible through pkoka.io.
• "Balance" means the aggregate of real-money funds held in a Player's pkoka Account wallet at any given time.
• "Bonus Funds" means any promotional credit, free bet value, cashback amount, or other non-cashable consideration credited to a Player's Account under the terms of a specific promotion.
• "BDT" means Bangladeshi Taka, the currency in which all transactions on the pkoka platform are denominated, represented by the symbol ৳.
• "Prohibited Conduct" refers to any behaviour defined as such in Section 10 of these Terms & Conditions.
• "Sporting Event" means any cricket, baseball, MT Live market, or other sports fixture on which pkoka offers betting markets.

2 Acceptance of Terms

By accessing or using any part of the pkoka Platform — including browsing the site, creating an Account, making a deposit, placing a bet, or participating in any pkoka Casino game — you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety.

These Terms & Conditions constitute a legally binding agreement. If you do not agree with any part of these Terms & Conditions, you must immediately cease using the pkoka Platform and close your Account by contacting [email protected].

Your continued use of the Platform after any amendment to these Terms & Conditions constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically to remain informed of any changes.

3 Eligibility

Access to and use of the pkoka Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of your Account:

• You must be at least 21 years of age. pkoka strictly enforces the 21+ age requirement and reserves the right to request identity verification documentation at any time to confirm a Player's age.
• You must be a natural person acting on your own behalf. Corporate accounts, nominee accounts, and accounts operated by third parties on behalf of another individual are not permitted.
• You must not be registered or acting as a self-excluded Player on pkoka or any affiliated platform.
• You must not be accessing the Platform from a jurisdiction where online betting is prohibited under applicable law. It is your sole responsibility to verify that your use of pkoka is lawful in your location.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be an employee, contractor, director, or agent of pkoka, nor an immediate family member of such a person.

4 Account Registration

To access real-money betting and casino products on pkoka, you must complete the registration process and hold a verified Account in good standing. The following conditions apply to Account registration:

4.1 One Account Per Player

Each Player is permitted to hold exactly one Account on pkoka. The creation of multiple Accounts by the same individual — whether under the same or different names, email addresses, payment method details, or device identifiers — is strictly prohibited and constitutes Prohibited Conduct under Section 10.

4.2 Accuracy of Information

You must provide accurate, complete, and current information during registration and must update your Account details promptly if any information changes. pkoka reserves the right to suspend or close any Account where registration information is found to be false, misleading, or incomplete.

4.3 Identity Verification (KYC)

pkoka operates a Know Your Customer (KYC) process and may require Players to submit identity verification documents — including but not limited to a national ID card, passport, or other government-issued photo identification — before processing withdrawal requests or at any other time deemed necessary by pkoka. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension.

4.4 Mobile Wallet Registration

Where a Player uses bKash, Nagad, Rocket, or Upay for deposits or withdrawals, the registered mobile wallet number must be linked exclusively to that Player's verified identity. Withdrawals will only be processed to a mobile wallet number confirmed as matching the Account holder's verified identity documents.

5 Account Security

You are solely responsible for maintaining the security and confidentiality of your pkoka Account credentials, including your username and password. pkoka recommends that Players use a strong, unique password not shared with any other online service.

• You must not share your Account credentials with any third party under any circumstances.
• You must not allow any other person — including family members — to access or use your Account.
• You must notify pkoka immediately via [email protected] if you suspect that your Account has been accessed without your authorisation.
• pkoka will never ask for your password via email, chat, or telephone. Any communication purporting to request your password from pkoka should be treated as fraudulent and reported immediately.

pkoka implements SSL encryption across all login sessions and payment transactions. However, pkoka cannot be held responsible for unauthorised Account access resulting from a Player's failure to maintain the security of their credentials.

6 Deposits & Withdrawals

6.1 Accepted Payment Methods

pkoka accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. Accepted payment methods may change from time to time, and the current list is always displayed within the Account deposit section.

6.2 Deposit Limits

The minimum deposit on pkoka is ৳50 for sports betting products and ৳500 for casino products. There is no universal maximum deposit limit; however, individual payment providers may impose their own transaction caps. Players wishing to deposit amounts above standard mobile wallet limits should contact [email protected] for guidance.

6.3 Withdrawal Conditions

Withdrawals are processed only to payment methods that have been previously used for a deposit on the same Account and that match the Account holder's verified identity. pkoka reserves the right to require full KYC verification to be completed before processing any withdrawal request. Withdrawal processing times are as follows:

• bKash / Nagad / Rocket / Upay: Typically within 30 minutes during Bangladesh Standard Time (BST, UTC+6) business hours.
• Bank transfers (Dutch-Bangla Bank, City Bank, BRAC Bank): 1–3 business days.
• Visa / Mastercard: 3–5 business days, subject to issuing bank processing times.

6.4 Currency

All Account balances, deposits, withdrawals, bets, and winnings are denominated in Bangladeshi Taka (BDT, ৳). pkoka does not operate multi-currency accounts. Any currency conversion costs arising from a Player's use of an international card are the Player's sole responsibility.

6.5 Declined Transactions

pkoka is not responsible for deposits that fail due to payment provider errors, insufficient funds in the source wallet, or transaction limits imposed by the Player's bank or mobile wallet operator. Players experiencing deposit difficulties should contact [email protected].

7 Betting Rules

7.1 Placement of Bets

All bets placed on pkoka are final once confirmed. It is your responsibility to verify the details of any bet — including the event, market, selection, odds, and stake amount — before confirming placement. pkoka will not reverse confirmed bets on the basis of Player error.

7.2 Minimum and Maximum Stakes

Minimum and maximum stake limits are displayed within each betting market at the time of bet placement. pkoka reserves the right to alter stake limits on any market at any time without prior notice.

7.3 Odds and Market Changes

Odds are subject to change up to the moment a bet is confirmed. The odds shown at the time of bet confirmation are the odds that will apply to the settled outcome of that bet. pkoka uses live odds feeds and cannot guarantee that the odds displayed at the start of a selection process will remain available at the point of confirmation.

7.4 Void Bets

pkoka reserves the right to void any bet where: the event is cancelled or abandoned without a result being determined; manifest pricing errors are identified; match-fixing or corruption is confirmed by the relevant sporting authority; or the bet was placed in violation of these Terms & Conditions. Voided bets are returned to the Player's Balance at the original stake amount.

7.5 In-Play Betting

In-play (live) betting markets on cricket and other sports are subject to delay in feed updates. pkoka will not be liable for bets placed on the basis of information available to the Player but not yet reflected in the platform's live data feed. pkoka may suspend in-play markets at any time without notice.

8 Casino Game Rules

pkoka Casino features live dealer games powered by Evolution Gaming, Pragmatic Play Live, and Ezugi, as well as slot titles from NetEnt, Microgaming, Play'n GO, Habanero, Yggdrasil, and other certified studios. The following rules apply to all casino gameplay:

• Each game is governed by its own published Return to Player (RTP) percentage and specific game rules, which are accessible within the game interface.
• In the event of a disconnection during a live dealer game or slot session, pkoka's system will record the state of the game at the point of disconnection and resolve the round according to that recorded state. Reconnecting does not entitle a Player to re-play a round already in progress.
• pkoka is not responsible for losses incurred as a result of internet connectivity failures on the Player's side.
• Suspected malfunctions in any game must be reported to [email protected] immediately. Winnings derived from a confirmed game malfunction are void and will not be paid out.
• pkoka reserves the right to remove any game title from the casino library at any time without notice.

9 Bonuses & Promotions

9.1 General Bonus Conditions

All bonuses, free bets, cashback offers, reload promotions, and other promotional incentives offered by pkoka are subject to specific terms published alongside each promotion. In the event of any conflict between the specific promotion terms and these general Terms & Conditions, the specific promotion terms shall prevail.

9.2 Wagering Requirements

Bonus Funds are subject to wagering requirements before they can be converted to withdrawable real-money balance. The applicable wagering multiplier, eligible games, minimum odds, and expiry period for each promotion are stated in the promotion's specific terms. Bonus Funds that have not met their wagering requirement by the expiry date will be automatically forfeited.

9.3 One Bonus Per Player

pkoka welcome promotions and first-deposit bonuses are available to each verified Player once only. Attempting to claim a first-deposit bonus on a second Account constitutes Prohibited Conduct and will result in forfeiture of all related funds and potential Account closure.

9.4 pkoka's Right to Withdraw Promotions

pkoka reserves the right to modify, suspend, or withdraw any promotion at any time. Changes to active promotions will be communicated via the Platform or by email to the registered Account address. Players who have already opted into a promotion will be honoured under the terms applicable at the time of opt-in, except where pkoka determines that Prohibited Conduct is involved.

10 Prohibited Conduct

The following conduct is strictly prohibited on the pkoka Platform. Engaging in any Prohibited Conduct may result in immediate Account suspension or closure, forfeiture of Account Balance and Bonus Funds, and reporting to relevant authorities where applicable:

• Creating more than one Account on pkoka, whether under the same or different personal details.
• Providing false, misleading, or incomplete information during registration or at any subsequent point.
• Using the Platform if you are under 21 years of age.
• Using automated scripts, bots, artificial intelligence tools, or any other software designed to interact with the Platform in an automated manner.
• Exploiting software bugs, glitches, or vulnerabilities in any game or the Platform itself. Any winnings derived from such exploitation will be voided.
• Engaging in match-fixing, insider betting, or placing bets based on privileged non-public information regarding a Sporting Event.
• Laundering money or using pkoka for any purpose connected to criminal activity.
• Charging back deposits via payment providers after those funds have been used for betting or casino gameplay.
• Colluding with other Players to gain an unfair advantage in any casino game, poker variant, or promotional competition.
• Sharing or selling your Account credentials to any third party.

11 Responsible Gaming

pkoka is committed to promoting responsible gaming across all products and age groups. The following responsible gaming tools are available to all verified Players within the Account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on total deposits to your pkoka Account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Loss Limits: Cap the maximum amount you can lose within a defined period across all pkoka products.
• Session Duration Alerts: Receive an on-screen notification after a defined period of continuous play to prompt a break.
• Cooling-Off Period: Temporarily suspend betting and casino activity for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or indefinitely close your Account and opt out of all pkoka marketing communications. Self-exclusion requests are processed within 24 hours of submission to [email protected].

If you believe your gambling has become a problem, we encourage you to contact our support team at [email protected] at any time. pkoka's support staff are trained to assist Players in accessing responsible gaming tools promptly and without judgement. For players aged 21 and above, please always gamble within your personal financial means.

Please review the dedicated Responsible Gaming page for full guidance on all available tools and support resources.

12 Account Suspension & Closure

12.1 Closure by Player

You may close your pkoka Account at any time by contacting [email protected]. Prior to closure, any remaining real-money Balance will be returned to you via your verified withdrawal method, subject to completion of any pending wagering requirements on Bonus Funds and confirmation of your identity.

12.2 Suspension or Closure by pkoka

pkoka reserves the right to suspend or permanently close any Account at its sole discretion, including but not limited to circumstances involving: Prohibited Conduct as defined in Section 10; failure to complete KYC verification within a required timeframe; reasonable suspicion of fraud, money laundering, or criminal activity; breach of any provision of these Terms & Conditions; or regulatory requirements.

12.3 Effect of Closure

Upon Account closure for cause, pkoka reserves the right to withhold any Balance pending investigation. Where the investigation confirms Prohibited Conduct, pkoka may forfeit the Balance in full. Where no breach is confirmed, the verified real-money Balance will be returned to the Player via their registered withdrawal method.

13 Limitation of Liability

To the fullest extent permitted by applicable law, pkoka's total liability to any Player arising out of or in connection with the use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

pkoka shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from or connected to: your access to or use of (or inability to access or use) the Platform; any content on the Platform; any transaction conducted on the Platform; or any interruption, suspension, or termination of Platform access.

pkoka does not guarantee uninterrupted, error-free access to the Platform at all times. Scheduled maintenance, emergency downtime, or third-party service disruptions may temporarily affect Platform availability. pkoka will endeavour to provide advance notice of scheduled maintenance where practicable.

14 Privacy & Data Protection

pkoka collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering on pkoka, you consent to the collection and processing of your personal data as described in the Privacy Policy.

pkoka uses your personal data for the purposes of Account management, identity verification, payment processing, fraud prevention, responsible gaming compliance, and — where you have opted in — marketing communications. pkoka will not sell your personal data to third parties. Please review the full Privacy Policy for detailed information on data handling practices.

15 Amendments to These Terms

pkoka reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via a notice on the Platform or by email to the registered Account address at least 7 days before the changes take effect, except where immediate changes are required by law or regulatory direction.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions.

16 Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. pkoka operates its Platform for use by adult players in Bangladesh and frames its legal terms accordingly.

In the event of any dispute regarding a bet, casino game outcome, Account balance, or promotional claim, the Player must submit a formal complaint to [email protected] in writing. pkoka will acknowledge all formal complaints within 48 hours and aim to resolve disputes within 14 business days. If a dispute cannot be resolved through direct correspondence, pkoka will engage an independent dispute resolution process and communicate the options available to the Player at that time.

pkoka's records — including bet history logs, transaction records, game round data, and Account activity logs — shall constitute the definitive record in any dispute. Players are encouraged to retain their own records of all transactions and bet placements.

17 Contact Information

If you have any questions about these Terms & Conditions, require clarification on any provision, or need to submit a formal complaint, please contact the pkoka support team using the details below. All contact with pkoka must be conducted in English.

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response time: Within 24 hours for general enquiries; within 48 hours for formal complaints
• Language: English only